OUR COMPLAINTS PROCEDURE

 

Trio Group (North West) Limited t/a Trio Money is committed to providing a professional service to all our customers. If
you are unhappy with our service, we want to hear about it so we can try to resolve the
issue.

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HOW DO I MAKE A COMPLAINT?

 

By phone: 01709 242927

 

By email: The Money Group, 27 Bridgegate, Rotherham, S60 1SN

 

By mail: Compliants@themoney-group.co.uk

 

Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it
fairly.

 

They will write to you with the outcome of their investigation within 8 weeks.
If the investigation is not complete within 8 weeks, they will explain the reason and provide
an expected completion date. They will also give you information on contacting the
Financial Ombudsman Service.​​

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FINANCIAL OMBUDSMAN SERVICE

 

If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have
the right to refer your complaint to the Financial Ombudsman Service (FOS) within six
months of receiving a final response.​

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CONTACT THE FINANCIAL OMBUDSMAN SERVICE VIA:

 

Phone: 0800 023 4567

 

Email: complaint.info@financial-ombudsman.org.uk

 

Website: https://www.financial-ombudsman.org.uk/

 

We are committed to providing an accessible complaints process. If you have any difficulties
or require assistance, please let us know when you submit your complaint.

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